.au Registration Service Levels
Registrations of Australian domains are subject to checks to ensure compliance with auDA policy and as such can not generally be fully automated.
Our staff review all Australian domain orders to check for compliance with auDA policy. We endeavour to process all registrations that we receive within business hours on the day of receipt. Regardless of the time of day or day of week an order is received, we will complete the order by no later than the following business day.
Generally we have staff checking orders for policy compliance regularly including times outside of normal business hours. In practice, our domain orders are typically processed more quickly than this and frequently within a matter of minutes.
Our service levels are based on a number of assumptions, including:
that you provide all the required information to meet auDA policy requirements;
that we are able to independently verify the information you provide, which may require use of third party databases such as the ASIC company database, Australian Business Register, or IP Australia's trademarks database;
that we have received full payment for your domain registration;
that the registry systems are operating normally and we are thus technically able to effect the registration of your domain(s).
Update Service Levels
Updates to domain records, such as changes to delegation or contact information, are normally processed live to the registry. This relies upon us receiving the correct Domain Password and/or other relevant password information in order to authorise the changes, and also that the registry systems are operating normally when we receive the update request.
How can I get a .au domain from outside Australia?
If you are located outside of Australia but would like a .au domain, please contact us for assistance. We offer specialist professional services in this area that will make you legitimately eligible for as many .au domains as you may require.
We strongly discourage registration via "agents" who obtain domains for you in their own name, since these are clear breaches of .au policy and have a high likelihood of you incurring unexpected fees or having the domain names deleted.
What payment methods are available for domain registrations?
We recommend payment by credit card as this will allow us to process your order immediately without any delay waiting for your payment to arrive.
We accept Visa, Mastercard and American Express in most major currencies, as well as Diners Club in Australian Dollars.
Payments can also be made by BPAY or electronic funds transfer from an Australian bank account, and we welcome Australian Dollar cheques too. For payments by these methods, we need to wait for the payment to reach us so there is typically a delay of 1-2 business days (and typically a little longer still for cheques).
Are there bulk discounts available by buying multiple domains?
Yes, we offer automatic discounts on domain name registration orders from as little as 2 domains per order - as well as the ability to tailor a quote to your specific needs for larger or more unusual jobs.
A sample of our automatic, everyday discounts are provided below. Note that these are a guide only and the actual current discount will be displayed for you during your online domain registration. (Don't panic, if anything has changed, it has very likely got better not worse!)
Discounts across all domain name types
In recognition of the value of orders for several domains across different TLDs and country codes, we also offer a general discount for all orders containing more than one domain name.
- For any 2 domains, we will discount the total by 3%
- For any 3 domains, we will discount the total by 5%
- For any 4 domains in an order, we will discount the total by 7%
- For 5+ domains in an order, we will discount the total by 10%
- For 10+ domains in an order, we will discount the total by 20%
Note these discounts are based on our normal retail prices. The discount will be applied prior to calculating the total payment value for the order, so these savings are real, cash discounts.
If we are unable to complete the registration of any one or more domains in your order, the discount level will be adjusted to that which would have applied for the remaining names (e.g. if you register a .com and a .com.au in the same order, but the .com.au cannot be completed due to not meeting the registration criteria, then no discount will apply for the .com as it will be the only domain left in the order).
Can I pay for domain registration with BPAY?
Yes, BPAY is accepted for domain name orders at Sublime IP and GoDomains (as well as for other services we offer such as web hosting and colocation).
With BPAY you do not have to send credit card details across the Internet and can rely instead on the security of your existing phone banking or Internet banking services with your bank.
BPAY is also relatively quick, with most payments received within one or two business days. This makes it a much better alternative than cheque and money order payments, where you need to allow for postal delays as well as clearance times. (Note that for even faster turn-around on your domain orders, you may wish to consider credit card payment.)
When you register a domain with Sublime IP and pay by BPAY, we will give you a special customer reference number to include with your payment. This will ensure your domain registration is processed as soon as possible and your payment is applied quickly and automatically to your order.
To find out more about BPAY, please visit the BPAY website or contact your participating financial institution. Most Australian banks, credit unions and building societies offer BPAY, so you should be able to use this payment method from your existing Australian bank account.
If you're still stuck, please contact us and we'll see what we can do to help.
Are domain payments refundable?
Domain name registrations, transfers, renewals and applications are final, and cannot, under any circumstances, be cancelled.
Please be sure that you fully understand this before you attempt any domain name registrations or renewals. In almost all cases, we have no means of retrieving money from the registry for domain transactions, so we cannot refund clients who register or transfer names in error.
In cases of refund dispute, please contact sublime//ip. Sublime IP will decide on refunds solely based on the discretion of the management.
Who is the registrant name for a domain name?
The registrant name of a domain is the name of the legal owner or licence holder of the domain: the individual or organisation that registers the domain.
It is important that the registrant details are entered correctly, since if any disputes arise about the ownership of the domain it can be a critical issue. For example, if the registrant name was incorrectly entered as a company that never existed (or existed at the time of domain registration but has since been closed down) then someone else may apply to have the domain deleted on the basis that there is no real legal owner for it.
If you sell your business, or restructure your operations in some way (e.g. converting from a sole trader to a corporation) then it is important to check that domain names are transferred correctly to the appropriate new registrant. We can advise on this process and assist with making any necessary changes.
How can I change the ownership of a .au domain name?
Registrant changes may be required for various reasons, such as changes to company structure, sale of a businesses, legal disputes and so on.
Sublime IP can assist with transfer of registrant (domain name license holder or "owner") for .au domain names.
We are very familiar with the transfer policy as well as the technicalities associated with who is eligible to hold a .au domain name and so on. Consequently, we are pleased to be able to assist with .au domain name transfers between registrants and to provide helpful advice to ensure your domains are registered to a valid and correct legal entity.
How to arrange a .au ownership transfer
To arrange a registrant transfer for a .au domain name we require the following:
- completed declaration - we can prepare this automatically for you in the correct form
- payment of a transfer and processing fee of AUD$165 including GST, which includes a new 2-year license for the new registrant
If your .au domain does not currently have Sublime IP as registrar, you can carry out a free transfer first and we can then carry out the registrant change for you as above.
Generate the transfer form simply and easily online with our .au registrant transfer details page.
Please let us know if you need any more information.
How can I change the ownership of a gTLD domain name (e.g. .com)?
Sublime IP can manage gTLD (generic Top Level Domain) name ownership transfers on behalf of clients. An ownership change may be required for various reasons, such as:
- Domain name sold by the original owner to a new owner
- The company name of the original owner changes and a new legal entity name is required
- The original owner changes its legal form and thus the legal name changes (e.g. an individual wishes to transfer ownership to a newly formed company; or a sole proprietorship becomes a company)
How to arrange a gTLD ownership transfer
All we need to do to have a transfer of ownership is:
- the name of the domain to be transferred
- the current Domain Password for the domain
- the current (or "old") owner's full legal name
- the proposed new owner's full legal name
- where to send the new Domain Password once ownership has changed
There is a transfer fee of AUD$55 (incuding GST if applicable) and the new owner retains whatever paid up period of the domain name license you have remaining. For example, if your name still has 18 months of its current license still to run, the new owner will enjoy this benefit and not need to renew until the end of that term.
Once ownership has changed
Once the domain registration ownership has changed, we will assign a new Domain Password for the new owner (so please let us know where to send this). Once they have this new key they can use it to update any other contact details that need changing, e.g. postal address, phone/fax details etc.
Who can register a .au domain?
Australia's .au domain name space has relatively strict policies, by world standards. The policies are managed by auDA and outside our direct control, although we are very familiar with them and happy to assist with any queries you may have regarding domain name eligibility.
While the rules vary for some of the .au second level domains, for the most popular .com.au domain space, the rules are as follows.
Who is eligible for com.au domains
A registrant is eligible for .au if they are one (or more) of the following:
- an Australian registered company; or
- trading under a registered business name in any Australian State or Territory; or
- an Australian partnership or sole trader; or
- a foreign company licensed to trade in Australia; or
- an owner of an Australian Registered Trade Mark; or
- an applicant for an Australian Registered Trade Mark; or
- an association incorporated in any Australian State or Territory; or
- an Australian commercial statutory body
Who can register a .eu domain?
- Undertakings having their registered office, central administration or principal place of business within the European Community;
- Organisations established within the European Community without prejudice to the application of national law;
- Natural persons resident within the European Community
If you are located outside of the European Community but would like a .eu domain, please contact us for assistance. We can refer you to a company registration in a jurisdiction such as the UK to give you a European corporate presence, which will then make you legitimately eligible for .eu.
We strongly discourage registration via "agents" who obtain domains for you in their own name, since these are clear breaches of .eu policy and have a high likelihood of you losing rights in the name.
What is DNS caching?
DNS lookups are the process by which IP address lookups (e.g. converting google.com to an IP address like 220.127.116.11). This enables the use of easy to remember domain names rather than IP addresses for visiting your favourite web sites, sending email to people and so on.
DNS is an integral part of how the Internet works, and almost everything you do online makes at least one DNS lookup. Because so many DNS lookups happen, there is some "caching" or remembering of the answers for a period of time to improve the overall efficiency and speed of the system.
How long does the cache persist?
The length of time a DNS result is cached depends on the value known as the "time to live" (TTL) set by the authoritative DNS server for the domain.
How can I check if a domain is available?
We offer a domain name search that can show you whether a domain is already registered or not.
There is no obligation to proceed to an order, although if you find available domains you can add them to a cart and order easily and securely online.
What are name servers?
Name servers (also spelt as nameservers) are otherwise known as domain name servers.
They are servers that provide the mapping of human memorable domain names and hostnames to IP addresses.
If I make changes to my DNS records, how quickly do they take effect?
Changes within your DNS zone
When you make changes within your DNS zone (such as changing the IP address of your web server), they are updated immediately across all our DNS servers. You should expect to wait several hours and generally longer for everyone to see your new DNS records, due to the effects of DNS caching.
When delegation changes are made, the DNS entries at the registry level are also changed. It can take 24 hours or more for these changes to be visible to other name servers since the results are cached for a given period of time in the domain record.
Therefore, it is advised to keep your old name servers online for a few days after making any nameserver changes.
What is domain redelegation?
The process in which one sets up a new website with an existing domain name is called domain redelegation.
This means that the existing domain name registrar associates the existing domain name to new website hosting and e-mail services.
What is a domain name registrar?
A domain name registrar is a company or service that registers the names of websites and integrates them into domain name servers, the "address books" of the Internet, which are made available on the Internet.
A registrar is accredited by the Internet Corporation for Assigned Names and Numbers (ICANN) or by a national country code top-level domain (ccTLD) authority.
Sublime IP holds accredited registrar status in several countries.
How are Sublime IP's DNS servers set up?
Most Internet service providers rely on only two name servers for DNS hosting, whereas Sublime IP has five DNS servers that are globally distributed across multiple continents for high redundancy.
How do I recover a lost domain password?
Your domain passwords can be viewed securely via the Sublime IP Customer Service web site in the Domain Portfolio.
The Customer Service site is the preferred and most secure way to obtain your domain password. If you have lost your login details and not kept us up to date with your email address, you will need to send us an "offline" request to re-issue the Domain Password (Registry Key).
In such a case, download and complete the Domain Password re-issue form and fax or post this back to us as indicated on the form.
How do I transfer a co.uk domain name?
To transfer a .uk domain to Sublime IP, please contact your current .uk domain tag holder (registrar) and ask them to update your domain's tag holder to be JUSTNET.
If you are unsure who the current registrar is for your domain, please contact us for assistance.
How do I transfer a gTLD domain name?
To transfer a gTLD domain to Sublime IP, such as a .com or .net domain, click on the "Add Domains to the Portfolio" button at the end of the Domain Portfolio page in the Customer Service Site.
Once the domain is listed in your portfolio, there is a "Transfer" button to click where you can provide the Auth Info (transfer password) to authorise the transfer of your .com domain to Sublime IP.
How do I transfer a .au domain name?
To transfer a .au domain to Sublime IP, (e.g. .com.au, .net.au, or org.au domain), click on the "Add Domains to the Portfolio" button at the end of the Domain Portfolio page in the Customer Service Site.
Once the domain is listed in your portfolio, there is a "Transfer" button to click where you can provide the Auth Info (transfer password) to authorise the transfer of your .au domain to Sublime IP.
Transfer of .au domains to Sublime IP as your registrar is a free service.
How do I transfer a .nz domain name?
To transfer a .nz domain to Sublime IP, (for example for .co.nz and .net.nz domains), click on the "Add Domains to the Portfolio" button at the end of the Domain Portfolio page in the Customer Service Site.
Once the domain is listed in your portfolio, there is a "Transfer" button to click where you can provide the Auth Info (transfer password) to authorise the transfer of your .nz domain to Sublime IP.
Transfer of .nz domains to Sublime IP as your registrar is a free service.